TO STUDY OF THE IMPACT OF IT ON BANKS WITH SPECIFIC REFERENCE TO SBI (No of pages: 98)

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CHAPTER                   

 

Chapter-1

INTRODUCTION

Chapter-2

INTERNET BANKING

Chapter -3

TECHNOLOGICAL CHANNELS USED BY BANKS

Chapter-4

INDUSTRY PROFLE

Chapter-5

COMPANY PROFILE

Chapter-6

REVIEW OF LITERATURE

Chapter-7

RESEARCH    METHODOLOGY

Chapter-8

DATA ANALYSIS AND INTERPRETATION

Chapter-9

LIMITATIONS OF THE STUDY

Chapter-10

FINDINGS  AND  SUGGESTIONS

Chapter-11

SUGGESTIONS

Chapter-12

BIBLIOGRAPHY

Chapter-13

QUESTIONNAIRE

INTRODUCTION:

The study on impact of technology on banking can help organizations better understand the real impact of their IT investments. This study will also be helpful to know that at what extent banks are providing technological services to their customer and how customers perceive the usage of technology in banks. And also it includes bank employees perception regarding the use of technology. At some extent this study also provides data in the form of problems faced by customers and employees while using banking technology, which can become the area for improvement for banks.

 

OBJECTIVES OF THE STUDY

The present study will be undertaken in respect of banking sector with view of

SBI Bank. The main motive of the study is to analyze the impact of technology on Indian banks, based on this main motive the objectives of study are as follows: –

  1. To explore the technological advancement in Indian banking sector.
  2. To analyze the customer perceptions regarding the use of technology in banks.
  3. To analyze the bank employees perception regarding the use of technology in banks

 

 

 

 

 

 

STATEMENT OF THE PROBLEM

The fast-changing competitive environment, globalization, economic changes, regulation, privatization and the like demands that banks are run efficiently and effectively by continuously engaging in technological innovations. Emergence of new technologies, products, markets and competitors places demand on any organization to apply any skills necessary to remain competitive and achieve competitive advantage. Every well managed bank to undertake technological innovations which will enable it to have a competitive edge over the others.

 

 

REVIEW OF LITERATURE:

 

Sullivan A. Charlene & Worden Dercnik Debra Debra.(1995) The value of the option to default on unsecured credit contracts is estimated and found to be significantly impacted by state and federal laws governing creditors\’ collection practices and bankruptcy. The data suggest that the expected value of the option to default influences debtors\’ choices in default and is correlated with their use of their credit cards before default. Cardholders who use their lines of credit very intensely before default are significantly more likely to make choices in default which allow them to realize a greater benefit from default. Furthermore, these results offer a possible explanation for consumers\’ seeming insensitivity to interest rates charged on revolving lines of credit.

 

Rogers A Wendy, Gilbert Kristen D., Cabrera Fraser Elizabeth.(1997)said that It is often assumed that automatic teller machines (ATMs) are inherently easy to use and require no training. However, there is evidence to suggest that ATM users do experience difficulty when learning to use the system. The purpose of the present study was to conduct an in-depth analysis of ATM usage by older adults. Our approach consisted of telephone interviews followed by structured individual interviews. The goals were to understand the problems encountered by ATM users, to determine how ATMs might be better designed and to assess the training needs of older individuals. The phone interview data provide information about the relationships between age, sex and ATM usage within the adult sample, as well as information about why some people choose not to use ATMs. The structured interview data provide a more in-depth view of the concerns of both users and non-users, and information about training needs. The training and design implications of the results are discussed.

 

 

 

METHODOLOGY:

 

RESEARCH DESIGN

Research methodology is a way to systematically solve the research problem. In it, step-by-step Research Methodology is a way to systematically solve the research problem. In it, step-by-step methods are followed to solve a particular problem. It refers to a search for knowledge. It can also be defined as a scientific and systematic search for pertinent information on a specific topic. In fact, research is an art of scientific investigation.

 

DATA COLLECTION :

The data, which will be collected for the purpose of study, is divided into 2 bases: PRIMARY SOURCE:

The primary data comprises information survey of “Impact of information technology on Indian banks with view of SBI Banks”. The data will be collected directly from respondents with the help of structured questionnaires.

 

SECONDARY SOURCE:

The secondary data will be collected from internet, references from the banks .The information brochures of certain banks, informal links with the concerned person in this line will be consulted as a secondary source of information.

 

SAMPLING PLAN UNIVERSE:

The respondents will be those who have bank accounts in those particular banks as well as employees were also contacted for the completion of project.

SAMPLING PROCEDURE:

In this study, the respondents were chosen through convenience sampling.

SAMPLE SIZE:

About 50 customers for the study of project.

CONTACT METHOD:

The respondents will be contacted personally and a structured questionnaire will get filled and also interviews of some respondents will be conducted.

TECHNIQUE OF ANALYSIS:

Bar graphs. Pie charts, Percentage method.

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